Privacy Policy

1. Introduction

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

2. Information We Collect

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

2.1 Personal Information

Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as:

• Name and contact information (email, phone number, address)
• Date of birth and age verification
• Business information (firm name, designation, industry)
• Identity verification documents
• Communication preferences

2.2 Sensitive Personal Data

Some of the sensitive personal data may be collected with your consent, such as:

• Bank account or credit/debit card information
• Biometric information (facial features or physiological information)
• Financial information for payment processing
• Health information (if relevant to our services)

2.3 Usage Information

We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms.

3. How We Use Your Information

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

Purpose	Legal Basis	Data Types
Service Delivery	Contract Performance	Contact, Identity, Payment
Customer Support	Legitimate Interest	Contact, Usage, Communication
Marketing & Communications	Consent	Contact, Preferences
Legal Compliance	Legal Obligation	Identity, Transaction
Security & Fraud Prevention	Legitimate Interest	Usage, Device, Location

3.1 Specific Uses

• To assist sellers and business partners in handling and fulfilling orders
• Enhancing customer experience and personalization
• To resolve disputes and troubleshoot problems
• To inform you about online and offline offers, products, services, and updates
• To customize your experience based on your preferences
• To detect and protect us against error, fraud and other criminal activity
• To enforce our terms and conditions
• To conduct marketing research, analysis and surveys
• As otherwise described to you at the time of collection of information

4. Information Sharing and Disclosure

4.1 Internal Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

4.2 Third-Party Service Providers

We may disclose personal data to third parties such as:

• Sellers and business partners
• Third party service providers including logistics partners
• Prepaid payment instrument issuers
• Third-party reward programs and other payment providers
• Cloud service providers and data processors
• Marketing and analytics partners

4.3 Legal Requirements

We may disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to:

• Respond to subpoenas, court orders, or other legal process
• Enforce our Terms of Use or Privacy Policy
• Respond to claims that an advertisement, posting or other content violates the rights of a third party
• Protect the rights, property or personal safety of our users or the general public

5. Data Security

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

5.1 Security Measures

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

6. Data Retention and Deletion

6.1 Retention Period

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

6.2 Data Deletion

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account.

7. Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. Additionally, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

8. Consent and Withdrawal

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

8.1 Withdrawal of Consent

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line of your communication. We may verify such requests before acting on our request.

However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. International Data Transfers

Your personal data will primarily be stored and processed in India. However, we may transfer your data to other countries where our service providers are located, ensuring appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

13. Grievance Officer

14. Refund Policy

Due to the nature of digital products and services, we maintain a strict no-refund policy. This policy applies to:

• All subscription plans and recurring payments
• Digital media assets and content creation services
• Software licenses and access credentials
• Custom development projects and consulting services
• Any other products or services offered on our platform

By making a purchase, you acknowledge and agree to this no-refund policy. We encourage you to review our service descriptions and terms carefully before making any purchase decisions.

15. Regulatory Compliance

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000 and its rules
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) principles
• Other applicable data protection laws in India